Terms and conditions

Use the links below to view our terms and conditions. We also provide details of the terms and conditions of provision of service and registration of domain names, these are different depending on the governing body for the relevant domain name extension.



If you have a question regarding any of these terms of any other query regarding the service we provide please get in touch: 


We aim to respond to all requests for support within 4 hours during normal office hours. For urgent support or to report a fault outside of office hours please select the relevant option from the menu when calling our main contact line 01904 500 500 (in the event this is unavailable and out of hours engineer can be reached on 01904 500 999).   

Official Complaints Procedure
UK Domain Names
UK Domain Dispute Policy
Expired Domain Names

These terms and conditions are subject to change without prior notice.