Official Complaints Procedure

If you are unsatisfied with the service you have received please let us know. You can do this by calling our head office on 01904 500500 and asking to speak to our Client Services Director. We will ensure this is given our highest priority and will respond to your query within 72 hours.

If you are not happy with the outcome and you have not been able to reach a resolution viaspeaking to our Client Services Director, you can make a formal complaint by writing to the following address, including your account information, and detailing the outstanding complaint.

David Forster
Operations Director
See Green Media Ltd. & See Green Systems Ltd
Turing House, Marsden Park
Clifton Moor, YORK YO30 4WX

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.